Reference

Our legal commitment to your account and data

When you open an account with merdeka bet, your funds, personal information and account activity are governed by clear terms we've written for Indonesia players.

Account securityWithdrawal verificationData & privacySupport channels
merdeka bet Our legal commitment to your account and data
REACH OUR TEAM

Contact us about your account or legal questions

Live support Chat with our support team in the account menu, seven days a week. Response times are typically under 5 minutes during peak hours. Ask about account terms, withdrawal status or any legal concern.
Email support Send detailed questions to our legal and compliance desk. We reply within 24 hours with clarification on your account rights, data requests or policy interpretation.
Account settings Review and update your legal preferences, contact details and communication choices directly in Settings under Account. Changes take effect immediately.
HOW WE PROTECT YOU

Data security, retention and your account control

Account encryption

Your login credentials, deposit history and personal details are encrypted in transit and at rest. We verify every withdrawal request before funds leave your account.

Payment data

DANA, OVO, GoPay and QRIS transactions are tokenised — we do not store your full payment credentials. Each deposit and withdrawal is logged in your account for your audit trail.

Data retention

We keep your account information for the lifetime of your account plus three years after closure for compliance. You can request a full data export from our compliance team at any time.

Cookies & tracking

We use session and analytics cookies to keep your account secure and improve the lobby. You can manage cookie settings in your browser; functionality cookies cannot be disabled.

Third-party access

Your data is not sold to advertisers. We share transaction data with payment processors only to verify and settle your DANA, OVO, GoPay and QRIS transfers.

Request or change

Contact our support team to request your data, correct errors, update your contact information or ask about your rights. We respond within 10 business days.

Common legal questions from merdeka bet players

Your account remains active and your balance is preserved. We do not expire inactive accounts or seize dormant funds. You can log back in anytime from any device — desktop, mobile or tablet — and your history stays intact for your records.

Deposits via DANA, OVO, GoPay and QRIS typically clear within 30 seconds to one minute. Your lobby balance updates instantly after our payment processor confirms the transfer. Withdrawals are verified and may take 1–3 business hours depending on your bank.

Yes. Contact our support team and request a data export. We will compile your account history, all transactions, deposits, withdrawals and personal information into a file and send it to your registered email within 10 business days.

Access depends on local law where you are located. If you move to a region where our service is not available, you will no longer be able to log in. Your account and balance remain preserved and our support team can discuss your options.

When you request a withdrawal, we verify your identity, check that your account balance matches your request, and confirm the destination payment method matches your registered account. Only then is the withdrawal approved and sent to DANA, OVO, GoPay or QRIS.

Reach our compliance team via live chat or email support. Describe your concern and we will escalate it to our legal team. We respond within 24 hours and investigate all data and privacy complaints thoroughly.

Yes. Log into your account, navigate to Transaction History under Account, and download your full statement as a PDF. It includes all deposits, withdrawals, wins and losses. You can also request certified records from our support desk.