Reference

Our Terms & Conditions are built around your account

When you open an account with merdeka bet, you're stepping into a framework designed to protect both your access and your funds.

Account securityWithdrawal verificationDeposit & payout clarity
Explore the Lobby Read FAQ
merdeka bet Our Terms & Conditions are built around your account
REACH US DIRECTLY

How to contact us about these terms

Live Chat Open the chat widget in your account lobby or on this site. Our team responds within 2 minutes during business hours, Monday to Friday 08:00–22:00 WIB and weekends 10:00–20:00 WIB.
Email Support Send queries to [email protected] with 'Terms Clarification' in the subject line. We reply within 24 hours on business days. Include your account ID so we can pull your specific details.
Account Settings Log in, tap Settings > Legal & Compliance, and submit a query form. You'll see a reference number instantly and a response within 48 hours. Best for formal requests like data access or policy changes.
YOUR DATA & ACCOUNT

How we protect your account and information

Account Security

Your password is hashed client-side before transmission; we never store it in plain text. Two-factor authentication is optional but recommended. We monitor for unusual login patterns and lock your account temporarily if we detect a threat.

Data Retention

We keep your account data (identity, address, transaction history) for the life of your membership plus seven years after closure. This ensures we can honour withdrawal requests, verify disputes and comply with local financial regulations.

Cookie & Tracking Policy

We use cookies to remember your login, game preferences and payment method so you don't re-enter them each session. Third-party cookies from payment partners (DANA, OVO, GoPay, QRIS) are set when you deposit; their privacy policies apply to their tracking.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS wallet, we cross-check your identity and confirm the withdrawal request matches your account history. This takes 1–5 minutes. If we detect inconsistencies, we contact you via your registered phone number.

Dispute Resolution

If you report an unauthorized transaction or a missing payout, we investigate within 5 business days. We review game logs, payment records and account access history. Findings and resolution steps are sent to your registered email and available in your Account > Statements section.

Right to Request Changes

You can update your name, address, phone number and email through Account > Settings > Personal Info. Changes take effect immediately for most fields; identity and address updates require document re-verification and process within 24 hours.

Common questions about merdeka bet terms

When you close your account, your balance becomes dormant; you can request a withdrawal within 30 days. After 30 days, unclaimed balances are held for seven years per compliance rules. Your data is retained for seven years to verify past transactions and resolve any disputes. You can reopen your account anytime by logging in again.

Access depends on local law in your location. We detect and block VPN traffic to enforce regional compliance. If you're travelling, log in from your regular device and location where access is permitted. Using a VPN to mask your location violates our terms and may result in account suspension.

Deposits usually clear within one minute. If your deposit doesn't appear after five minutes, check that your payment provider's transaction was successful (check your DANA, OVO, GoPay or QRIS app statement). If the provider confirms it was sent, contact our support team with your transaction reference number.

Withdrawals must go to the same payment method you deposited from—this is a compliance requirement. Minimum withdrawal is IDR 50,000. Once you request a withdrawal, we verify your identity and check for any active disputes or outstanding wagering requirements. Verified withdrawals process to DANA, OVO, GoPay or QRIS within 2 hours.

No. Your account is personal and non-transferable. Only you should log in using your password. If we detect login from multiple devices or locations simultaneously, or repeated failed login attempts, we'll lock your account and ask you to verify your identity. Sharing your account violates our terms and forfeits your balance.

Game outcomes are determined by our live-stream feed and server logs. If you dispute a result, contact support within 48 hours with the game ID and timestamp. We review game footage, settlement records and your account activity. If we find an error on our side, your balance is corrected. All disputes are logged in your Account > Dispute History.

We use your data (name, email, phone, address) to verify your identity, process payments and resolve disputes. Cookies track your login session and remember your game preferences so you don't re-enter them. Payment providers (DANA, OVO, GoPay, QRIS) set their own cookies when you deposit; their privacy policies govern their use. You can disable non-essential cookies in your Account > Privacy Settings.

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