Reference

How We Handle Your Account Information

Your account, payment details, and personal data are protected under our privacy framework.

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REACH OUR TEAM

How to Contact Us About Your Privacy

If you have questions about what data we hold, how we use it, or want to request access or deletion of your information, our support team is available across multiple channels during…

Live Chat Open your account and tap the chat icon in the lobby. Our team responds to privacy and data requests during operating hours, seven days a week.
Email Support Send your privacy inquiry to [email protected] with your account username and the specific information you're asking about. We reply within five business days.
Account Settings Log into your account, go to Settings > Privacy & Data, and use the request form to ask for a copy of your information or request changes.
DATA SECURITY DETAILS

How We Keep Your Information Safe

Your account data lives on encrypted servers protected by firewall systems and regular security audits. We never sell your personal information to third parties.

Encryption & Firewalls

Your account data is encrypted in transit and at rest on our servers. We run security audits quarterly to detect and fix vulnerabilities before they impact your information.

Payment Security

DANA, OVO, GoPay, and QRIS transactions flow through certified payment gateways. Your payment credentials are never shared with third parties and are stored in isolated secure vaults.

Access Control

Only staff members who need your data to process your withdrawal, answer your support query, or investigate fraud have access. All access is logged and monitored.

Account Security Features

You can set a PIN on your account, enable login notifications via email, and review all active sessions in Settings. Log out inactive sessions to protect your wallet.

Data Retention

We keep your account data for as long as you're active. After closure, we retain records for the minimum period required by local law to settle disputes and verify payouts.

Privacy Breach Response

If we detect unauthorized access to your account or a breach of our systems, we notify you via email and SMS immediately. Contact support right away if you suspect fraud on your account.

Privacy Policy Questions Answered

When you close your account, we stop using your data for betting and marketing. We retain your transaction history, payment records, and identity verification for the period required by local law to resolve disputes and verify all withdrawals have been paid. After that period, your data is deleted from active systems, though encrypted backups may be kept for system integrity only.

Yes. Log into your account, go to Settings > Privacy & Data, and select 'Request a Copy of My Data'. We will compile a report of your name, email, phone, address, payment methods, betting history, and all login records. Download it as a file within five business days.

We do not sell or share your personal information with third parties for marketing. We share payment details only with our payment processors (DANA, OVO, GoPay, QRIS) to clear your deposit or withdrawal. We may share data with law enforcement depends on local law. We never share your betting history or account balance without your consent.

We use cookies to keep you logged in, remember your language setting, and track which games you visit. These cookies help us improve the lobby and detect fraud. Advertising partners may drop cookies to show you relevant promotions on other sites. You can disable third-party cookies in your browser settings without breaking your account access.

Yes. Your payment credentials are encrypted and stored in isolated vaults separate from your profile. Our payment gateway holds PCI-DSS certification, meaning it meets international banking security standards. We never store full bank account numbers; only tokens for repeat transactions. Each withdrawal requires verification before we send funds back to your wallet.

Contact our support team immediately via live chat or email at [email protected]. We will log you out of all sessions, verify your identity, review your recent account activity, and reset your security credentials. We keep breach-response logs for your protection and depends on local law, report serious incidents to relevant authorities.

We retain your active account data—bets, payouts, deposits, withdrawals—for as long as your account is open. After you close your account, we keep transaction records and identity verification for the minimum period required by local law to settle any disputes, verify refunds, and comply with financial record-keeping rules. Older data may be archived or deleted after that period.

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